Reference

Your Rights and Our Policy Commitments

At 8game, we want you to know exactly what governs your account, your data and your relationship with us before you take any action on the platform.

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8game Your Rights and Our Policy Commitments
LEGAL CONTACT

How to Reach Us on Legal Matters

If you have a question about your rights under our terms, want to request a copy of your account data, or need to raise a formal concern, these are the direct paths…

Email the Legal Team Send written queries about our terms, data handling or account conditions to our legal address. We treat all written requests as formal correspondence and respond with a documented reply within five business days.
Live Chat Support Our live chat team can direct you to the correct internal contact for legal queries, confirm which version of our terms applies to your account region and log your concern for formal follow-up where needed.
Account Help Portal The help portal inside your account contains a dedicated legal and policy section where you can submit data access requests, read the current terms version and track the status of any open formal queries.
HOW WE OPERATE

Data Handling, Cookies and Account Security at 8game

We built our account infrastructure around the principle that you should always know what we hold, why we hold it and how to ask us to change it.

Data We Collect

We collect the information you provide at account registration — name, contact details, payment method identifiers — plus transactional records for deposits and withdrawals processed via UPI, Paytm or PhonePe. We do not collect more than we need to operate your account.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences in your browser settings. Declining analytics cookies does not affect your ability to deposit, play or withdraw on the platform.

Account Security Practices

Account passwords are stored using one-way hashing. Payment details entered for UPI or Paytm are tokenised and never stored as raw numbers on our servers. Two-step login verification is available in account settings and we strongly recommend enabling it.

Data Retention Period

We retain account data for the period required by applicable financial and anti-money-laundering regulations in the jurisdictions where we operate. After the mandatory retention window closes, data is deleted or anonymised from our active systems.

Requesting Your Data

You have the right to request a copy of the personal data we hold on your account. Submit a data access request through the help portal or via email. We will compile and deliver your data within ten business days of verifying your identity.

Requesting Changes or Deletion

If your data is inaccurate, you can ask us to correct it. If you close your account, you may request deletion of data we are not legally required to retain. Submit requests through the legal contact email and we will confirm receipt and action taken.

Frequently Asked Questions on Legal Terms

These are the questions we receive most often about our terms, your data rights and how our policies apply to accounts in India. If your question is not covered here, the help portal or legal email is the right next step.

Our terms apply to accounts in any region where local law permits access to 8game. If you are in India and your access is permitted under applicable local law, the full terms of service govern your account and all transactions processed on it.

We store your registration details, login history, transaction records for UPI, Paytm and PhonePe payments, and any communications you send through support channels. We do not store raw payment credentials — those are tokenised before reaching our database.

Submit a data access request via the help portal inside your account or email our legal team directly. After we verify your identity, we compile and send your data within ten business days. There is no fee for a first request in a twelve-month period.

Yes, for data we are not legally required to retain. Regulatory requirements mean we must keep transactional and identity records for a defined period. Any data outside that mandatory scope can be deleted on written request after account closure.

Disputes are first handled through our support team. If a resolution is not reached, you may escalate in writing to the legal team. We document all stages and aim to provide a final written response within fifteen business days of a formal escalation being lodged.

We notify you of material changes to our terms via the contact method registered on your account before the change takes effect. The current version and its effective date are always available on this page. Continuing to use the platform after the notified date constitutes acceptance.

Analytics and marketing cookies are optional and can be declined or removed in your browser settings. Session cookies are required for the platform to function correctly. Declining optional cookies has no effect on your ability to deposit, play or withdraw funds.

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